In the corporate world of 2025 and beyond, customers are more important than ever. Customer success is now a core foundation of business success, not just an add-on. Companies need to prioritize understanding, anticipating, and engaging with customers on a deeper level to build trust and loyalty. This means focusing on personalization, seamless experiences across all channels, and providing value that goes beyond the initial transaction. Customer success in the corporate world is being reshaped by new generations, particularly Gen Z and Millennials, due to their distinct values, expectations, and digital fluency. These strategies are evolving due to generational shifts in consumer behavior, with younger generations prioritizing speed, personalization, and social responsibility. These new major customer profile have grown up with technology and expect seamless digital experiences, instant gratification, and tailored solutions. Additionally, younger customers are more likely to support brands that align with their values, including sustainability and ethical practices. The past year has seen AI dominate headlines, economic uncertainties challenge budgets, and customer expectations continue to rise. Yet beneath these immediate trends, a more fundamental transformation is taking shape–one that will fundamentally reshape how customers interact with businesses over the next five years and beyond. The “Future of Customer Success 2025 & Beyond Summit” is a forward-looking event designed to bring together leading professionals, innovators, and decision-makers in the field of customer success. With a focus on the evolving dynamics of customer relationships, this summit explores how emerging technologies, data-driven strategies, and cross-functional collaboration are reshaping the customer success landscape. Attendees can expect deep insights into scaling CS teams, leveraging AI for personalization, and building long-term customer loyalty. As organizations continue to prioritize customer-centric growth, this event serves as a vital platform for networking, knowledge-sharing, and shaping the future of customer success strategies worldwide.

Procurement is becoming a key driver of good governance, economic resilience, and sustainable growth across ASEAN. Governments, including Malaysia, are reforming procurement systems to boost transparency, reduce corruption, and enhance accountability. The proposed Procurement Act and performance audits using KPIs are just a few initiatives improving public trust and resource allocation. The 3rd ASEAN Procurement Innovation Summit 2025 will spotlight how procurement can fuel innovation, sustainability, and digital transformation amidst challenges like inflation, supply chain disruptions, and ESG commitments. Key themes include leveraging AI, building a future-ready workforce, fostering supplier collaboration, transforming procurement technology, and aligning strategies with organizational goals. This summit offers procurement professionals, innovators, and policymakers a platform to exchange ideas, share successes, and shape a resilient, accountable, and innovative future for ASEAN procurement.

The 2nd ASEAN Operational Excellence Summit 2024 (ASEAN OPEX 2025) is poised to be an extraordinary gathering, bringing together industry leaders, innovators, and policymakers to elevate operational excellence across Asia. As the business environment rapidly evolves, Operational excellence (OPEX) remains a critical endeavor for organizations across sectors. More than just a buzzword, OPEX is a strategic imperative that enhances companies’ processes. From modernizing systems and improving performance to reducing overheads and boosting customer loyalty, OPEX offers key business value – driving innovation and competitiveness in an ever-changing business landscape. Operational excellence is crucial for organizations striving to achieve optimal performance by harmonizing processes, resources, and costs. There are many reasons for achieving OPEX, such as cost efficiencies, customer satisfaction, adaptability, competitive advantage, employee engagement, compliance and data-driven decision making. OPEX will be high on the agenda for many businesses this year. Here are five trends that are set to play an integral role in the OPEX landscape in 2025.

AFIS 2025 is set to transform the finance landscape, showcasing how finance leaders are evolving beyond number management to drive innovation, adopt emerging technologies like AI, blockchain, and DeFi, and strategically guide their organizations through complex challenges. This summit will offer practical insights and solutions for boosting operational efficiency, enhancing customer engagement, and promoting sustainable growth. Attendees will gain firsthand knowledge from experts and explore the pivotal role of finance in shaping a greener, forward-thinking future. Join AFIS 2025 to become part of the finance revolution that will shape the next decade.

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The Clean Cities and Urban Sustainability Forum 2024 is committed to advancing the goals of the 2030 Agenda for Sustainable Development, specifically targeting Sustainable Development Goals 11 and 12 which focus on sustainable cities and communities. Based on WWF & UNEP report March 2024, it is estimated that 80% of marine pollution comes from land-based sources, primarily from household and factory waste through rivers. About 148.9 million metric tons of carbon dioxide equivalent were released into the air by landfills in 2023, making them the third biggest source of methane pollution in Asia. About 22,000 tons of pollution are released each year by open burning in Mumbai, India. This waste includes plastic products such as water bottles and straws, which take thousands of years to break down. As a result, coastal flooding, human-made climate change, and the negative effects on aquatic life have become prevalent issues. Unfortunately, humans produce far too much waste and struggle to dispose of it sustainably

Welcome to the Clean Power & New Energy 2024 conference, where we converge to drive the transformation towards a sustainable energy future. With the theme of “Tripling Renewable Power & Doubling Energy Efficiency by 2030,” this event serves as a rallying point for leaders, innovators, and changemakers in the energy sector. The Clean Power & New Energy 2024 conference isn’t just a gathering; it’s a pivotal moment in our journey towards a cleaner, greener world. Over the course of 2 days, we will embark on a comprehensive exploration of the latest innovations, strategies, and collaborations shaping the clean energy landscape. From cutting-edge renewable energy technologies to innovative financing models and regulatory frameworks, every aspect of the transition to cleaner, more sustainable energy systems will be scrutinized and celebrated.

The 2nd ASEAN Procurement Innovation Summit 2024 presents a stellar lineup of visionary speakers over two days, delving into crucial topics such as navigating economic uncertainties, cultivating supplier relationships, and anticipating the 2030 procurement landscape. With interactive sessions, innovation spotlights, and industry roundtables, the event serves as a comprehensive platform for networking, knowledge sharing, and strategic insights. Covering diverse themes like digitalization, sustainability, and talent management, the conference addresses evolving challenges and opportunities in procurement.

The financial industry is undergoing significant disruption from quantum computing, artificial intelligence, and tokenization, pressuring traditional banks to adapt. Fintech remains relevant, with opportunities in decentralized finance (DeFi) leading the way. DeFi leverages blockchain and smart contracts for open and accessible financial services. It eliminates intermediaries, enhancing efficiency, transparency, and security. AFSET 2024, on March 6-7, will explore the evolving FSI landscape, addressing external shifts, changing revenue streams, customer expectations, and competition. The summit unites leaders across banking, insurance, fintech, and blockchain to discuss cutting-edge topics and revolutionize digital FSI experiences.

Operations management is the backbone of business efficiency, connecting all activities to achieve optimal outcomes. It balances resources and costs while driving profitability. However, it faces various challenges. Join us at ASEAN OPEX 2023 in November, where global leaders will discuss solutions for navigating these challenges. Discover how operations management supports organizational excellence and attracts customers, resulting in increased revenues. This premier event focuses on transformation, strategies, processes, and people, powered by modern transformations, featuring speakers from diverse industries. Don’t miss your chance to be part of this transformation and operational excellence journey

The ASEAN Procurement Innovation Summit is a premier conference focused on the future of procurement in the ASEAN region. This event brings together procurement leaders to explore digital transformation, strategic supplier management, and next-generation procurement technologies. Attendees gain practical insights and best practices to drive successful transformations and establish procurement as a strategic profit driver. With a spotlight on cognitive procurement solutions, AI, ML, and RPA, participants discover how to leverage technology to automate tasks and improve operational efficiency. The summit also highlights the importance of supplier relationship management and effective risk mitigation. Join industry experts, thought leaders, and practitioners at this must-attend event to stay ahead in the evolving procurement landscape of the ASEAN market.

Experience the transformative journey of health and safety practices at AHSE2023: Taking Health & Safety to the Next Level. In today’s rapidly changing world, organizations are embracing a proactive, sustainable, and holistic approach to workplace well-being. This evolution extends beyond physical hazards, addressing mental health, work-life balance, ergonomics, and technology integration. By integrating sustainability practices, companies can create a resilient workforce and drive productivity. Join esteemed experts at AHSE2023 to explore critical components such as risk assessment, employee training, data security, and overall well-being. Delve into the future of work and enhance health and safety in the digital era.

CPNE SERIES 1: WPPIC is the largest networking and business hub in Asia, main based in Kuala Lumpur Malaysia for electricity generators and solution providers engaged in power generation. Power producers, utilities, EPCs, consultants, OEMs, and large-scale energy users gather at CPNE SERIES 1: WPPIC to discover new solutions as large centralized power generation business models evolve into cleaner and more sustainable energy sources. CPNE SERIES 1: WPPIC creates a progressive environment for our core audience looking to evolve while attracting new energy professionals embracing the clean movement towards SGD road to 2050.

The adoption of digital technologies has the potential to completely transform the way healthcare is provided by enhancing patient experience, expanding access to care, and boosting efficiency. As we all live in a digital world, healthcare experts and organizations are striving to achieve digital maturity, share experiences, and carve their own path in the digital healthcare space. Furthermore, Healthcare professionals have played a significant role in this transformation, offering a range of contributions to the conception and execution of digital healthcare initiatives. This has helped foster innovation and raise the standard of care for patients all over the world.

During lockdown businesses underwent sea change. Not only they learn to survive but learn to innovate without getting stagnant. Given a sudden change in demographics and consumer buying pattern businesses have shifted to digital spaces. C-suite leaders are heavily engaged in digital adoption and implementation. Innovation is not a choice but compulsion in order to survive and all departments are teaming up with finance managers to modernise their legacy systems and increase profits. Driving this change is an operational imperative for finance professionals: doing more with less.

5G is considered one of the largest market opportunities in the coming years, with large scale roll-out of infrastructures and rapid adoption of 5G devices and services, 5G will not only accelerate the growth and expansion of telecom; it will also redefine and accelerate industries such as automotive, entertainment, computing, and manufacturing.

With high throughput and low latency, 5G is the most promising technique to tackle the high-value areas including 3D robotic control, virtual reality monitoring and remote medical control, these are the problems that today’s technologies have not addressed yet.
However, the enormous investment required to develop 5G and the unclear map of killer applications for 5G also put the future of 5G to test. Many characteristic benefits promised by 5G will operate at high frequency (above 26 GHz), i.e. mmWave 5G. Such high frequency requires new materials and different device design.

Today, nearly everyone accepts that in order to slow the damage we are doing to our planet and environment, humans must transition away from the use of fossil fuels. This has led to many science and business innovations as we search for new sustainable or renewable alternatives to coal, oil, and gas.

Although it would be nice to think everyone wants to do their part in order to save the world, there are strong financial incentives too. The value of the renewable energy market is set to grow from $880 billion to nearly $2 trillion by 2030. And the growing awareness of the importance of environmental and social governance (ESG) issues means there are tremendous political incentives, too.

2022 is set to be a record year in terms of the scale at which the switchover from fossil fuels to renewable sources will take place. It’s also a year in which we will see new and exotic sources of energy emerge from laboratory and pilot projects and start to become a part of everyday life.

The most interactive healthcare summit in Southeast Asia is coming to Kuala Lumpur again next 9th November – 10th November 2021 to address the most pressing issues in the healthcare sector. The summit with the theme of ‘Leveraging Human Touch and Technology in the Connected Health Era’ promises to be even larger and will feature keynotes sessions emphasizing on the digital health ecosystem, public health systems transformation, universal health coverage, robots in healthcare, integrated hospitals and burnout in HCW.

The 2nd Future Hospital Strategy & Development Forum 2022 will bring together hospital leaders, government decision makers, medical professionals, financiers and researchers. The forum will explore deeper development potential and sustainability strategies for the healthcare sector in the region.

Proactively plan an annual audit to comprehensive cover of the organizational risks. Pre-empt duplication of work and work conflict Pave the way ahead for useful audit of the system of internal controls Avoid the emerging big risks in the financial world.

A surge in waste generation and subsequent reckless waste disposal has been described as a rapidly increasing issue that is wreaking havoc on the climate, marine ecosystem, and human health. To achieve a circular economy, all stakeholders must use sustainable waste transformation strategies focused on waste recovery, reuse to achieve circular economy and create new revenue models as we fight the global pandemic.

The renewables industry has reached a fundamentally new stage in its development. The cost of some renewable technologies – wind and solar in particular – has fallen to a level which has seen them become cost competitive with fossil fuels in some markets. A growing number of countries are adopting policies to encourage the growth of renewables, and the industry is attracting a new class of investor more commonly attracted to the stable returns of traditional infrastructure investments.

5G has the power to change the way industries serve their customers, offer new products and services, reduce costs and reinvent the business model. However, there are a variety of challenges to roll out and capture the maximum value from 5G. Coordinated efforts from all stakeholders such regulators, operators, and enterprises will be required to ensure 5G lives up to its full potential.

The Future Hospital Strategy & Development Forum 2021 will bring together hospital leaders, government decision makers, medical professionals, financiers and researchers. The forum will explore development potential and sustainability strategies for the healthcare sector in the region.

An increase in waste generation and the subsequent irresponsible dumping of waste is identified as fast growing problem causing significant damage to the environment, aquatic ecosystem and human health. As we battled the once-in-a century pandemic, it is vital for all stakeholders to use sustainable waste transformation strategies based on waste recovery & reuse to achieve a circular economy and to create new revenue models.

International shipping opens your business to new markets and exciting growth possibilities. However, you need to make sure you understand the rules and regulations of exporting and importing, and crucially, you need the proper shipping documents.

These are internal challenges many of mid-sized and large organizations are facing. And that is not the only thing. At the same time, many external developments are taking place: of course the pandemic with their impact on the economy, restrictive governmental regulations and continuously increasing competition. This means that their market position and revenues are at stake and the team morale is lowering. Mediocre companies cut budgets and initiatives, and lower prices. A few excelling companies use ‘downtime’ to shake things up and choose for a ‘change management’ program to boost the internal drive and productivity.

Healthcare systems need to do a better job in those areas of spending they can control, such as sourcing. Management often succumbs to pressure from physicians and suppliers, but if they take a detailed look at wasteful spending, they can respond to those pressures in a positive, educated way. Two areas ripe with this kind of potential are “physician preference” and “clinical preference” items. Physician and clinical preference items are those high-cost items that often have lower-cost, functional equivalents on the market, but that physicians or clinicians have come to prefer through training, familiarity or habit.

Healthcare systems need to do a better job in those areas of spending they can control, such as sourcing. Management often succumbs to pressure from physicians and suppliers, but if they take a detailed look at wasteful spending, they can respond to those pressures in a positive, educated way. Two areas ripe with this kind of potential are “physician preference” and “clinical preference” items. Physician and clinical preference items are those high-cost items that often have lower-cost, functional equivalents on the market, but that physicians or clinicians have come to prefer through training, familiarity or habit.